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| FREQUENTLY ASKED QUESTIONS |
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Why replacement windows and doors?
There are many reasons to replace your doors or windows:
Energy efficiency and savings – Replacing old windows and doors with modern insulated products made from superior materials means you use less energy heating and cooling your home.
Easier cleaning and maintenance – Modern materials and designs make cleaning and maintaining your new replacement products easier and faster. You spend less time working on them and more time enjoying them.
Improved security – Because of the superior technology and materials used to manufacture today’s windows and doors, they are more resistant to fire and breakage and your home is safer when you have them.
Replacement windows are a fantastic solution for many homeowners for the simple reason that windows can be installed in a matter of hours and usually an entire house of windows can be installed in one day. Choosing replacement windows can drastically cut labor costs when compared to nail-on windows which require breaking stucco, drywall repairs, and the nearly impossible challenge of matching the new stucco with the old stucco. From design to completion, a replacement window project can often be done within just a couple of weeks.
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Do I have to install them myself?
No, we have in-house contractors for retrofitted vinyl and aluminum window and door products. Products need to be purchased through us before we install.
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Do you come out to measure the windows and doors?
We come to your home by appointment to look at, advise and take rough measurements to prepare a quote for you. We take a lot of pride in projects that we get involved in so design consultation by our professional staff is a true benefit in doing business with us,...that's something that you just can't compare at the "big box" stores.
After we perform those steps, we prepare a quote and quickly get it back to you. If you decide to make the purchase, after your payment, we have our installers return for exact measurements to prepare the order for the manufacturer.
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If we have our own contractor, will you deliver the windows and doors?
We can make arrangements after your windows and doors arrive to deliver them at a small cost. Please ask us about this at the time of order so we can let you know.
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Can I order and install windows or doors myself?
Absolutely. Check out our do-it-yourself links to give you guidance and instructions to properly install your product.
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Where can I get replacement parts for any products I purchase through you?
Please contact us. We will help you find the exact part you need, place the order for you and help you with arrangements for delivery.
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I have a compliment or complaint about my AWC replacement experience, who do I talk to?
We certainly appreciate your compliments. We want to do a great job for you and your positive feedback lets us know where we’re succeeding. At the same time, complaints are important because they let us know where we need to improve. If you have either a complaint or a compliment, please call us at (626) 967-4043 or email us at: info@americanwindowcompany.com. Thank you for both.
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The work done installing my windows was beyond what I expected. I would have them done on any of my friend’s and family’s windows. If anyone wants to ask about American Window Company’s work just call and ask me.
-Gary Weidmann - 7/28/07
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My windows are physically attractive, easy to open and close, and easy to clean, inside and out. Staff is friendly, knowledgeable, helpful, and courteous and windows are reasonably priced. You guys are great and I would recommend you to anyone asking.
-Mary Breaux - 8/10/07
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Best customer service anywhere!
-Sherri Deckard - 8/17/07
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Everything was done in a very intelligent and professional manner. The installers were very efficient and most pleasant to have around. Thank you so much!
-Sharron Jeffreys - 4/19/07
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Excellent job by installers, clean area and counters, polite, friendly and very professional. I love my new windows. They have improved the overall look of my home.
-Esther Andrade -7/3/07
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I was able to give my specs and have windows custom made to those specs. Very professional and helpful.
-Rico Pena - 8/6/07
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Large variety of styles of moulding; very quick service. Very happy with it.
-Victor D. Martinez - 8/5/07
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Looks like a fine job. Cleaned up very well. Nice and pleasant guys.
-Cindy Kramer, Glendora -1/9/07
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My energy bill is $300.00 less than last summer, because of my new windows!
-Angie Rodela - 8/3/07
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