Frequently Asked Questions We Value Our Customers! We value our customers and our reputation, which is why we avoid sales gimmicks. When you shop with us, we want you to enjoy the experience. When you arrive, “check in” with your Yelp App. Take the time to visit our showroom, meet our staff, and see for yourself why it’s worth buying from a reputable company that truly cares about your happiness. Why should I choose replacement windows and doors? Homeowners decide to replace their windows and doors for a variety of reasons:Energy efficiency and savings – Replacing old windows and doors with modern insulated products made from superior materials means you will use less energy to heat and cool your home.Easier cleaning and maintenance – Modern materials and designs make cleaning and maintaining your new replacement products easier and faster. You’ll spend less time working on them and more time enjoying them.Improved security – Because of the superior technology and materials used to manufacture today’s windows and doors, they are more resistant to fire and breakage, making your home safer. Replacement windows are a fantastic solution for many homeowners for the simple reason that windows can be installed in a matter of hours and usually an entire house of windows can be installed in one day. Choosing replacement windows can drastically cut labor costs when compared to nail-on windows, which require breaking stucco, drywall repairs, and the nearly impossible challenge of matching the new stucco with the old stucco. From design to completion, a replacement window project can often be finished within just a couple of weeks. Do I have to install your window and door products myself? No, we have in-house contractors for retrofitted vinyl and aluminum window and door products. The products must be purchased through American Window Company before we will install them. Do you come out to measure the windows and doors? Yes. We take a lot of pride in our work, and we want to ensure that you’re pleased with the final product. We will visit your home by appointment to evaluate the project, offer advice, answer your questions, and take rough measurements in order to prepare a quote. If you decide to make a purchase, after your payment, we will have our installers return to your home for exact measurements to prepare the order for the manufacturer. Design consultations with our knowledgeable staff are a big benefit of choosing to do business with us – and you certainly won’t receive similar service from a “big box” store. If we have our own contractor, will you deliver the windows and doors? We can make arrangements after your windows and doors arrive to deliver them at a small cost. Please ask us about this when you place your order. Can I order and install windows or doors myself? Absolutely. Check out our do-it-yourself links for guidance and instructions to ensure you properly install your products. Where can I get replacement parts for any products I purchase through you? Please contact us. We will help you find the exact part you need, place the order for you, and help you with arrangements for delivery. I have a compliment or complaint about my AWC replacement experience. Who do I talk to? We certainly appreciate your compliments. We want to do a great job for you and your positive feedback lets us know where we’re succeeding. At the same time, complaints are important because they let us know where we need to improve. If you have either a complaint or a compliment, please email us at [email protected]. Thank you!